Written-off cars patched up and put back on the road are investigated. Plus, why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.
From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the Government.
How one tech giant's phone insurance will only pay out if thieves don't switch off the tracking software on your handset. And the people forced to pay for items that never arrived.