The format has been well established but judge Milan's sometimes caustic approach can ruin it. First annoying fact: The website spins it as; "she's Confident, sassy and empathetic". What actually happens on each show is that she begins each case in a fairly calm manner but often she regresses into actually yelling at the litigants. I realize that there are some really exasperating transactions going on but she is supposed to at least try deciding cases with a clear, calm mind. Secondly she talks over people almost constantly. She will ask a question then after a few seconds will interrupt. Also she sometimes interjects other questions before the first answer is even said. She does most of the talking even though there are two parties in front of her giving testimony. Yelling and talking over the litigants shows a degree of patronizing the litigants.