I do think this show is very good. But, I'm starting to see a pattern here in each episode that someone else pointed out: "So these guys visit the people in the ranks. They see one that's really good on his job, and they promote him. They see another who works long hours while raising a kid as a single parent, and they give her a raise. They get inadequate training from some supervisor, and then because they've been poorly trained, they under-perform, and then they get fired or close to it. They see someone who mistreats employees or customers and they put a stop to the abuse. They see another who devotes time to some charitable cause after hours and they give her charity $5,000. They see a young person with promise, and they give him a scholarship so he can finish college." It makes me wonder if any of this is played out?