While you may think the show is cruel, I have yet to see an episode where the person receiving the makeover ends up upset and hurt at the end. They are always thrilled with the results and always comment on how it changed them both inside and out. They do make some cruel comments, but they're clearly all in jest. I love the show and don't see anything wrong with it. The makeover recipients also rarely say that their feelings were hurt by the comments. It's likely that they realize that the comments are true and have wanted to change for awhile. I've seen the British version and don't care for it nearly as much. No surprise to me as I'm not usually a fan of British humor, style, etc...
Review of What Not to Wear
