Ian states "starting 2 large bore IVs". Ian is an EMT not a Paramedic and cannot start IVs. Additionally that patient needed ALS (advanced life support) care, Ian is only able to provide BLS (basic life support) care, he should have requested ALS intercept. Ambulance services in IL run 1 Paramedic and 1 Basic, presumably Sue is a Paramedic and should have taken PT care.