- When a shocking massacre in a small-town diner leaves no clues, Forensic Psychologist Dr. Jane Halifax (Gibney) teams up with Senior Detective Eric Ringer (Jackman) for one of the toughest cases of their careers.
- When eight people are shot dead at a road-side service station, Jane is called in by the police to create a profile of the gunman responsible. While being aided in her investigation by an alcoholic who was one of the few survivors of the slaughter, Jane is struck by the senselessness of the killings and is confronted by the inexplicable darkness of human nature, but in order to find the killer she must face her own dark demons as well.
- Told in retrospect, Jane is receiving councilling from her analyst after having killed someone. It is Christmas, Jane is alone, feeling vulnerable, stressed, suffering from panic attacks, drinking a little too much and to cap it all, is called in to help investigate the case of a mass murderer who has shot the customers in a country diner. There are few survivors who provide little in the way of clues. One man, Ray Harvey, the local garage mechanic, is their best hope, but he is a reformed alcoholic, who has fallen off the wagon as a result of the shooting. Detective Eric Ringer works with Jane and falls for her. On New Year's Eve, Eric arrives at Jane's apartment, finding her somewhat under the influence of drink. They end up in bed. Afterwards, Jane is at her lowest ebb. She takes Eric's gun and puts it in her mouth - echoing her father's suicide.
- When several people are brutally murdered at a service station, Jane Halifax lends her forensic psychiatric skills to the police investigation that immediately follows. As the case progresses, she establishes a strange rapport with Ray Harvey, a mechanic that is the principal witness to the killings, as they both struggle with internal demons involving the loss of loved ones. Meanwhile Senior Detective Eric Ringer starts to seek more from Jane than a professional relationship. In an ironic reversal of roles, Jane finds herself in counseling sessions with another psychiatrist, who probes Jane's lingering conflicts with her deceased father.—Brian Greenhalgh
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