Although everything in her life is going as well as it can be under the circumstances, including being in a loving relationship with Vicki, Maura admits that she is still unhappy but doesn't really know why. As such, she is even more eager to work at the crisis hot-line at the LGBT Center. Early in that tenure, Maura receives a telephone call from Elizah, a young trans woman. Whatever Maura could do wrong on that call she does wrong. Feeling like Elizah may be in a situation where she will cause harm to herself, Maura, using what little information she has on hand, goes on a search for Elizah. Despite Maura's best intentions, she quickly discovers that she is ill-prepared and ill-equipped to deal with what happens in this journey.
—Huggo